GENERAL TERMS AND SALES CONDITION
PREAMBLE
The present sales terms are concluded on one hand by the company EDMOND, company with limited responsibility with a capital of 10 000€ whose head office is 3 bis rue des Rosiers 75004 Paris, registered at the Trade Register and the Paris Companies under the number 808 931 034, named “Edmond 2006” and on the other hand by any natural or legal person wishing to purchase an item via the website www.edmondparis.com therefore named “the customer”.
The present terms address a customer who has is full legal capacity, of at least 18 years old, or if underage, guaranties to have parental consent to place his order.
The present general terms are presented in English language.
CONTRACT SUBJECT AND AGREEMENT
The present sales terms aim to define the contractual relation between EDMOND and the customer as well as the applicable terms for any orders placed via the website www.edmondparis.com.
The validation of an order implies a complete acceptance of the sales terms by the customer.
Those sales terms will prevail over any other general or particular terms not expressly approved by EDMOND.
EDMOND reserves the right to modify its sales terms at any time. In that case, the applicable terms will be the current ones at the time of the customer’s order placement.
CHARACTERISTICS OF THE PROPOSED PROPERTIES
The items sold are the ones proposed in our catalogue published on our website www.edmondparis.com. Each item is accompanied by a description and pictures.
The pictures in the catalogue are as accurate as possible and enter the contractual field. However, we inform the customer that they can only assure a perfect similitude. The colors of the items could not correspond to the actual colors due to the effect of the internet browser, the screen and the high-tech support used.
PRICE
The prices on the catalogue are the TAX included prices, in euros, and take into account the VTA rates on the day of the order; any rate changes might be echoed on the item price.
EDMOND reserves the right to modify its prices at any time, being however understood that the price on the catalogue at the time of the order will be the only one applicable. The prices indicated do not include the shipping costs.
ORDER
How to proceed
The customer who wishes to purchase an item must:
Customer’s responsibility
EDMOND can in no way be taken responsible in case of an input error or the transmission of an input error preventing the email confirmation or/and the items delivery.
Availability
EDMOND is committed to deliver the items ordered within the limits of the stocks availability. In case of an item unavailability, EDMOND will offer the refund of the price of the item, within a maximum of 15 days following the payment.
MONEY BACK GUARANTEE
EDMOND allows the customer to benefit from a withdrawal delay of 15 days. This delay begins from the date of delivery of the order. The customer does not need to justify the motive nor pay any penalty. With the exception of the return costs, who stay at the customer’s expense, EDMOND commits to refund the total cost within 15 days following the date of reception of the package by EDMOND.
RETURNS: EXCHANGES - STORE CREDIT - REFUNDS
EDMOND offers the customer the opportunity within 15 days:
The customer will be able to use his credit valid 3 months from the issue date, directly online for any new purchase, or at EDMOND store.
The return costs are therefore at the customer’s expense.
It is advised to do your return with “Colissimo” so that your parcel will be insured in case of loss.
The refunds are done exclusively for online purchases, by bank transfer, PayPal transfer, or at the EDMOND store.
Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. The customer will be informed by Email on the process of the return.
In the case where an item ordered is defective or if it does not correspond to the ordered item, the customer can ask for a refund.
It is to note that the present return right will only be accepted for items sent back in conditions permitting their resale by EDMOND.
The returned items worn, damaged, dirty or without their labels, boxes and protection bags will not be taken back.
PAYMENT TERMS
The price is due with order.
The payment will be done by credit card; via a secure system. EDMOND adopted a SSL (Secure Socket Layer) protocol, so that the transmitted information is coded by a software and that no one can get them during the transfer on the network.
Delivery terms
The deliveries are done to the address given in the order form via “Colissimo Expert” or equivalent.
The items bought online are delivered to Metropolitan France, Corse and EEC.
Delivery period (depending on the delivery company)
Standard delivery 2-5 working days
Express delivery 1-2 working days
Delivery fees
Standard delivery Free
Express delivery 20€
Delivery tracking
The customer can track the delivery process directly on the websites of our providers using a tracking number given by Email as soon as EDMOND ships the parcel.
WARRANTY
All the items provided by the seller are covered by the legal guarantee as stipulated in articles 1641 and according to the French Civil Code. In case of an item nonconformity, it may be returned to the seller who will refund it. In that case, the returns must be done by post to the following address: EDMOND
17 rue Sainte Croix de la Bretonnerie 75004 Paris
France
Within 15 days following the delivery.
Whatever the issue regarding your item, it is necessary to attach to the article a copy of the invoice as well as the return form.
RESPONSIBILITY
EDMOND, in the online sale process, is held only by a best-effort obligation; therefore, its liability shall not cover any damage or issue due to internet usage such as loss of data, intrusion, virus, service failure, or any other unintended issues.
INTELLECTUAL PROPERTY
All the elements of the website www.edmondparis.com are and stay the intellectual and exclusive property of EDMOND.
None is allowed to replicate, exploit, rebroadcast, or use for any reason, even partially, elements from the website whether software program, visuals or sounds.
Any simple link or hypertext is strictly forbidden without a written consent provided by Edmond.
PERSONNAL DATA
EDMOND collects the customer’s personal information for the process and the shipment of the orders, the establishment of the invoices and the conduct of the commercial relations. By registering on the website, the customer commits to give 1 and sincere information (the communication of 0 information is in opposition with the general sales terms) and allows EDMOND to collect, process and use his information.
EDMOND is the only owner of the information regarding the customer. According to the law n° 78-17 of the 6th of January 1978 “Computer technology and Freedom”, the customer has the right to access, delete, rectify and oppose the personal data regarding him. He should write to us online via the Customer Service or by mail to EDMOND
17 rue Sainte Croix de la Bretonnerie 75004 Paris
France
,and indicate his first name, surname, Email, address and if applicable a customer reference.
The computerized data process, including the management of the users Emails is subject to a declaration to the National Commission on Computer Technology and Freedom (CNIL-France) under the number 1764189 v 0.
ARCHIVING
EDMOND keeps the order forms and invoice on a liable support consisting in a 1 copy of the article 1348 of the Civil Code’s dispositions. The computerized registers of EDMOND will be used as proof of communication, orders, payment and transactions between the parties.
APPLICABLE LAW AND JURIDICTION
The present online sales terms are subject to the French law. In case of legal dispute on both form and substance, the French tribunals will be the only qualified.
CONTACT US / CUSTOMER SERVICE
If you wish to contact us, our customer service is at your disposal on the website under the “contact” tab. Select SAV as the object.
You can also contact us by phone at:
+33 1 44 78 92 29
English
France
